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Help Center

Learn how to get the most out of Thumbly

📚 Quick Navigation

🚀 Getting Started

Downloading & Installing

Thumbly is available for iOS and Android. Download from your device's app store and follow the installation instructions.

Creating Your Account

  1. Open Thumbly and enter your email address
  2. Check your email for a login code (no password needed!)
  3. Enter the code to verify your email
  4. Set up your profile with username, display name, and photo

💡 Pro Tip: Use a real email address - you'll need it to log back in if you switch devices!

📝 Creating Polls

Types of Polls

Thumbly supports both image and text-only polls:

  • Image Polls: Upload a photo and ask a question about it
  • Text Polls: Ask questions without images (perfect for opinions, preferences, etc.)

How to Create a Poll

  1. Tap the "+" button on the home screen
  2. Choose to upload an image or toggle "Text Only" for a text-only poll
  3. Write your question (10-150 characters)
  4. Select a category
  5. Choose who can see your poll (Public or Friends Only)
  6. Tap "Post Poll" to share it!

Poll Categories

Categories help organize content and help others find your polls. Text-only polls display beautiful gradient backgrounds based on category:

  • 👗 Fashion: Outfit choices, style questions
  • 🍕 Food & Drink: Recipe ideas, restaurant choices
  • 💄 Beauty: Makeup, skincare, beauty tips
  • 🏋️ Fitness & Health: Workout choices, health decisions
  • ✈️ Travel: Destination picks, travel plans
  • 🐾 Pets & Animals: Pet-related questions
  • 💕 Dating & Relationships: Relationship advice
  • 🎬 Entertainment: Movies, music, shows
  • 🏠 Lifestyle: Daily decisions, habits
  • 💭 Random: Anything else!

⚠️ Community Guidelines: Be respectful, keep it appropriate, and don't share personal information. Violating content will be removed.

👍 Voting on Polls

How to Vote

Voting is simple and instant:

  • 👍 Thumbs Up: You agree or like it
  • 👎 Thumbs Down: You disagree or don't like it
  • ⏭️ Skip: Don't want to vote? Just swipe to the next poll

Voting Rules

  • You can only vote once per poll
  • Poll creators get notified when you vote and can see your vote
  • Your friends can see how you voted on polls
  • Poll creators cannot vote on their own polls

Viewing Results

After voting, you'll see the current results:

  • Percentage breakdown of thumbs up vs thumbs down
  • Total number of votes
  • Comments from other users

🔍 Discovering Polls

Home Feed

Your main feed shows polls you haven't voted on yet:

  • Public polls from the community
  • Polls from people you follow
  • Filter by category using the tabs

Friends Feed

Switch to the Friends tab to see polls only from people you follow.

Search

Find users by searching for their username or display name in the search tab.

👤 Your Profile

Profile Information

Your profile includes:

  • Username: Unique identifier (@username)
  • Display Name: Your real name or nickname
  • Bio: Short description (max 150 characters)
  • Profile Picture: Photo or avatar

Editing Your Profile

  1. Go to Settings → Edit Profile
  2. Update any information you'd like to change
  3. Tap "Save Changes"

💡 Note: You can change your username only once every 30 days to prevent confusion.

Profile Statistics

Track your activity with:

  • Polls created
  • Total votes received
  • Total comments received
  • Followers and following count

My Activity

View your activity history including:

  • Polls you've voted on
  • Comments you've made

👥 Social Features

Following Users

Connect with others by:

  • Searching for their username
  • Tapping their profile from polls or comments
  • Browsing suggested users

Following & Follow Requests

  • Public Profiles: Follow instantly - you'll see their polls in your feed
  • Private Profiles: Your follow request must be approved first
  • Mutual Following: When you both follow each other, you're connected as friends

Messaging

Chat with other users:

  • Tap the "Message" button on any user's profile
  • Messages from people you don't follow appear in "Requests"
  • Accept message requests to continue the conversation

Blocking Users

If someone bothers you:

  1. Go to their profile
  2. Tap the menu (⋯)
  3. Select "Block User"

Blocked users can't see your polls or contact you.

🔒 Privacy Settings

Profile Visibility

  • Public: Anyone can find and follow you
  • Private: Only approved followers see your polls

Poll Visibility

Control who sees each poll when you create it:

  • Public: Everyone can see and vote
  • Friends: Only people who follow you can see and vote

Comment Settings

Choose who can comment on your polls:

  • Everyone: All users can comment
  • People I Follow: Only people you follow can comment
  • No One: Comments disabled entirely

💡 Note: When you switch to a private profile, new followers will need your approval before they can see your content.

🛠️ Troubleshooting

Common Issues

Can't log in

  • Check your email for the login code (check spam folder)
  • Links expire after 1 hour - request a new one
  • Make sure you're using the correct email address

Polls not loading

  • Check your internet connection
  • Pull down to refresh the feed
  • Restart the app

Can't upload images

  • Check camera permissions in settings
  • Make sure images are under 10MB
  • Try using a different photo

Notifications not working

  • Enable notifications in phone settings
  • Check in-app notification preferences
  • Make sure Do Not Disturb is off

Account Issues

Forgot email

If you can't remember which email you used:

  • Try all your email addresses
  • Check if you have any Thumbly notifications
  • Contact support if you're still stuck

Want to delete your account?

You can delete your account in Settings → Delete Account. This permanently removes:

  • Your profile and all data
  • All polls you created
  • Your votes and comments
  • Messages and conversations

⚠️ Warning: Account deletion is permanent and cannot be undone!

Need More Help?

If you're still having trouble:

❓ Frequently Asked Questions

Is Thumbly really free?

Yes! Thumbly is completely free to use. We may offer premium features in the future, but the core experience will always be free.

Can I change my vote?

No, votes are final once cast. This ensures poll results remain accurate and trustworthy.

Who can see my votes?

Your votes are visible to the poll creator (they get notified) and to your friends. You can also see how your friends voted on polls you've both interacted with.

Can I delete a poll after creating it?

Yes, you can delete your own polls at any time. This removes the poll and all associated votes and comments permanently.

What's not allowed on Thumbly?

We don't allow hate speech, harassment, explicit content, spam, or anything that violates our Community Guidelines.

How do I report inappropriate content?

Tap the menu (⋯) on any poll or comment and select "Report." We review all reports within 24 hours.